FAQs

The first digit refers to the product’s ability to withstand solid objects (i.e. dust and insects) on a scale of 1-6 and the second digit refers to ability to withstand water on a scale of 1-8.

Lumens (lm) are a measure of the visible light produced by a light source. The higher the lumen rating, the brighter it will be. Lumens are a good way to compare LED light output with other light sources.

Colour Rendering Index measures the ability of a light source to faithfully reproduce the colour of various objects. The closer it is to 100, the higher the quality of the light source.

• In most cases, they use less energy – up to 70% less than a standard AC fan.
• They are generally extremely quiet.
• They will often have more speed options, the reverse function on the remote, and are generally faster to start, stop and change speed.
• The motor is generally more compact and lighter, which allows for a slimmer motor design.

A constant current driver varies the voltage across the electronic circuit in order to keep and maintain a constant electrical current. This makes sure that no matter the change in voltage, the current driven to the LEDs will remain at a steady, desired level. On the other side, constant voltage drivers have a fixed voltage, as their name implies. Most constant voltage drivers will supply a fixed voltage at 12VDC or 24VDC.

If you wish to return an item because you have changed your mind about your purchase, HS Reflections will offer you an exchange product or a refund provided that:

• You return the item within 60 days of purchase;
• You produce your original HS Reflections register receipt at the time you return the item
• Not fit for purpose or do not match the sample or description
• The item is in resalable condition including that:
• It is in its original packaging, including instruction manuals and all accessories;
• It is unworn, unopened, unused and in its original condition;
• Has not been installed
• Returns of any products are subject to a 20% restocking fee. Special orders and imports are non-refundable for change of mind.

If these requirements are not satisfied HS Reflections reserves the right not to offer an exchange product or refund for change of mind returns.

HS Reflections will accept product returns and provide you with either an exchange product to products to equal value, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match the sample or our description; and HS Reflections may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem.

HS Reflections reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

HS Reflections reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.

Please note:

• Your original HS Reflections register receipt is the best form of proof of purchase
• Refunds will be issued using electronic funds transfer payment method
• Gift cards are not redeemable for cash