This Privacy Policy is published on our website in order to meet out obligation under National Privacy Principle 5.1 which requires us to set out our policies on the management of personal information in a clearly expressed document which is available to anyone who asks for it.
Without limiting the generality of the above statement, your use of this website constitutes an acknowledgement that you have been made aware of our privacy policies.
This policy does not create or confer upon any individual any rights, or impose upon HS Reflections any rights or obligations outside of, or in addition to, those rights or obligations imposed by the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) or related legislation (‘the legislation’). Should there be, in a specific case, any inconsistency between this statement and the Act, this statement shall be interpreted, in respect of that case, to give effect to, and comply with the legislation.
This policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word ‘including’ is used, it shall mean ‘including without limitation’.
Personal information means information we hold about you from which your identity is either apparent or can be reasonably determined.
We use personal information you provide only for purposes consistent with the reason you provided it, or for a directly related purpose.
Generally, we will not use your personal information to market to you unless we have either your implied or express consent but in situations where it is impractical to obtain your prior consent, we will ensure you have an ability to opt out of future such communications.
We do not share your personal information with other organisations unless you give us your express consent, or where sharing is otherwise required or permitted by law, or where this is necessary on a temporary basis to enable our contractors to perform specific functions.
When we temporarily provide personal information to companies who perform services for us, such as specialist information technology companies, mail houses or other contractors to HS Reflections we require those companies to protect your personal information as diligently as we do.
You may interact with us anonymously where this is lawful and practicable.
You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.
You may instruct us to remove any previous consent you provided to receive marketing communications from us.
We respect your personal information and your right to privacy.
At HS Reflections, protecting your privacy when handling your personal information is very important to us and is fundamental to the way we serve you.
At HS Reflections, we know that when you give us your personal information, it imposes a serious responsibility upon us. We are committed to protecting your personal information and maintaining your trust.
This Privacy Policy describes the information that may be collected by HS Reflections, the choices you can make about your personal information and how we protect your personal information.
This Privacy Policy applies to situations in which HS Reflections collects your personal information, including but not limited to collection via websites operated by or on behalf of HS Reflections.
Websites may contain links to non-HS Reflections websites. HS Reflections is not responsible for the privacy policies of those other websites. We recommend you review the privacy policies of each site you visit.
Generally, HS Reflections will collect personal information directly from you, and only to the extent necessary to provide an HS Reflections product or service.
We may collect personal information from you when:
- you fill in an application form;
- deal with us over the telephone;
- e-mail us;
- ask us to contact you after visiting our web site; or
- have contact with us in person.
We will use your personal information only for the particular purpose that you provided it, or for a directly related purpose. We may otherwise use your personal information where that other use is:
- required or permitted by law; or
- with your express or implied consent.
From time to time we may use the personal information we collect from you to identify particular HS Reflections products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services and how they may benefit you. We will generally only do this with your consent and we will always give you a choice to opt out of receiving such information in future.
Where we use your personal information to send you marketing information via the post we may do so with your implied consent or, if this is impracticable, we will ensure that you are provided with an opportunity to tick an “opt out” box to ensure you do not receive future such communications. By not ticking a clearly displayed “opt out” box, we will assume we have your implied consent to receive similar marketing communications in the future. We will always ensure that our opt out notices are clear, conspicuous and easy to take up.
Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have directly or indirectly provided us with your electronic address.
All of our electronic marketing activities will comply with the requirements of the Spam Act 2003 (Cth).
HS Reflections usually does not engage in telemarketing activities to our consumer customers. Generally, such marketing is only ever used in relation to our business customers. Should any consumer telemarketing be done or authorised by HS Reflections, will to the extent that it applies, comply with the:
- Do Not Call Register Act 2006 (Cth);
- Do Not Call Register (Consequential Amendments) Act 2006 (Cth);
- Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2007.
Every personalised marketing contact sent or made by HS Reflections will include a means by which customers may opt out of receiving further marketing information.
You may instruct us at any time to remove any previous consent you provided to receive marketing communications from us.
It is inevitable that some personal information which we hold will become out of date. We will take reasonable steps to ensure that the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.
HS Reflections is committed to keeping your trust by protecting and securing your personal information.
We employ appropriate technical, administrative and physical procedures to protect personal information from unauthorised disclosure, loss, misuse or alteration.
We limit access to personal information to individuals with a business need consistent with the reason the information was provided. We keep personal information only for as long as it is required for business purposes or by the law.
